No refunds or returns

We do not offer refunds, returns, or exchanges for any reason. Every box is a sealed, single-use retail product with a published prize list and guaranteed retail value. Once a box is purchased, the sale is final.

Every item shipped from Mistri Box is brand new and sourced from authorized retail channels. We do not ship used, refurbished, or counterfeit products.

If an item arrives defective or damaged, contact vortex.retailmanagement@gmail.com within 7 days of delivery with your order number and clear photos of the item and packaging. If verified, we will replace the item with the same product or an equivalent item of equal retail value.

Replacement is the only remedy we offer. No refunds will be issued under any circumstances.

• Dissatisfaction with the specific item received from a published prize pool.
• Items damaged after delivery or through normal use.
• Parcels delivered to an incorrect or incomplete address entered at checkout.
• Change of mind, buyer's remorse, or any reason other than a defective or damaged item.

Please contact us before opening a dispute with your bank. We keep a record of your checkout acknowledgement and shipping proof on file, and we will only provide a replacement for verified defective or damaged items.